support

support

support

Do you have any questions about our products? You can send us an email or fill in the following form.

Do you have any questions about our products? You can send us an email or fill in the following form.

Do you have any questions about our products? You can send us an email or fill in the following form.

*We aim to respond to inquiries within 24 hours.

Shipping & delivery

Shipping & delivery

Shipping & delivery

How does the sizing work when every pair is custom-printed?
icon

We use your biometric scan—200 k+ data points—to generate a unique fit file. The algorithm auto-adapts length, width, arch height, and flex zones, so traditional “half sizes” are obsolete.

What’s the typical lead time from order to delivery?
icon

Forty-eight hours for printing, 24 hours for quality assurance, then expedited shipping. Expect the box on your doorstep in 3–5 business days (U.S. & EU).

What materials do you print with?
icon

Aerospace-grade recycled nylon 12 for the lattice midsole and a single-compound TPE blend for the upper. Zero glues, zero stitches—100 % mono-material for easy recycling.

Are the shoes waterproof?
icon

Yes. The fused lattice repels water at the molecular level. Rinse, air-dry, repeat.

What’s your return or re-print policy?
icon

One free re-print within 30 days if the fit isn’t perfect. No need to ship anything back—drop the original pair at a partner locker and we’ll recycle it.

Do you ship internationally?
icon

We currently serve 32 countries across North America, Europe, and APAC with duties prepaid. At checkout, you’ll see “landed cost” pricing—no surprise fees.

How durable are Syntilay shoes?
icon

Lab-tested to 1 million flex cycles with less than 5 % energy-return degradation—roughly triple the lifespan of conventional EVA midsoles.

What payment options do you accept?
icon

Major cards, Apple Pay, Google Pay, PayPal, and split-pay via Klarna or Afterpay. Checkout is certified Level 1 PCI-DSS compliant.

Is there a warranty beyond the re-print window?
icon

Every pair carries a 12-month structural integrity warranty against manufacturing defects. File a claim in your dashboard; we’ll repair, replace, or refund—no red tape.

How does the sizing work when every pair is custom-printed?
icon

We use your biometric scan—200 k+ data points—to generate a unique fit file. The algorithm auto-adapts length, width, arch height, and flex zones, so traditional “half sizes” are obsolete.

What’s the typical lead time from order to delivery?
icon

Forty-eight hours for printing, 24 hours for quality assurance, then expedited shipping. Expect the box on your doorstep in 3–5 business days (U.S. & EU).

What materials do you print with?
icon

Aerospace-grade recycled nylon 12 for the lattice midsole and a single-compound TPE blend for the upper. Zero glues, zero stitches—100 % mono-material for easy recycling.

Are the shoes waterproof?
icon

Yes. The fused lattice repels water at the molecular level. Rinse, air-dry, repeat.

What’s your return or re-print policy?
icon

One free re-print within 30 days if the fit isn’t perfect. No need to ship anything back—drop the original pair at a partner locker and we’ll recycle it.

Do you ship internationally?
icon

We currently serve 32 countries across North America, Europe, and APAC with duties prepaid. At checkout, you’ll see “landed cost” pricing—no surprise fees.

How durable are Syntilay shoes?
icon

Lab-tested to 1 million flex cycles with less than 5 % energy-return degradation—roughly triple the lifespan of conventional EVA midsoles.

What payment options do you accept?
icon

Major cards, Apple Pay, Google Pay, PayPal, and split-pay via Klarna or Afterpay. Checkout is certified Level 1 PCI-DSS compliant.

Is there a warranty beyond the re-print window?
icon

Every pair carries a 12-month structural integrity warranty against manufacturing defects. File a claim in your dashboard; we’ll repair, replace, or refund—no red tape.

How does the sizing work when every pair is custom-printed?
icon

We use your biometric scan—200 k+ data points—to generate a unique fit file. The algorithm auto-adapts length, width, arch height, and flex zones, so traditional “half sizes” are obsolete.

What’s the typical lead time from order to delivery?
icon

Forty-eight hours for printing, 24 hours for quality assurance, then expedited shipping. Expect the box on your doorstep in 3–5 business days (U.S. & EU).

What materials do you print with?
icon

Aerospace-grade recycled nylon 12 for the lattice midsole and a single-compound TPE blend for the upper. Zero glues, zero stitches—100 % mono-material for easy recycling.

Are the shoes waterproof?
icon

Yes. The fused lattice repels water at the molecular level. Rinse, air-dry, repeat.

What’s your return or re-print policy?
icon

One free re-print within 30 days if the fit isn’t perfect. No need to ship anything back—drop the original pair at a partner locker and we’ll recycle it.

Do you ship internationally?
icon

We currently serve 32 countries across North America, Europe, and APAC with duties prepaid. At checkout, you’ll see “landed cost” pricing—no surprise fees.

How durable are Syntilay shoes?
icon

Lab-tested to 1 million flex cycles with less than 5 % energy-return degradation—roughly triple the lifespan of conventional EVA midsoles.

What payment options do you accept?
icon

Major cards, Apple Pay, Google Pay, PayPal, and split-pay via Klarna or Afterpay. Checkout is certified Level 1 PCI-DSS compliant.

Is there a warranty beyond the re-print window?
icon

Every pair carries a 12-month structural integrity warranty against manufacturing defects. File a claim in your dashboard; we’ll repair, replace, or refund—no red tape.

Returns & refunds

Returns & refunds

Returns & refunds

How does the sizing work when every pair is custom-printed?
icon

We use your biometric scan—200 k+ data points—to generate a unique fit file. The algorithm auto-adapts length, width, arch height, and flex zones, so traditional “half sizes” are obsolete.

What’s the typical lead time from order to delivery?
icon

Forty-eight hours for printing, 24 hours for quality assurance, then expedited shipping. Expect the box on your doorstep in 3–5 business days (U.S. & EU).

What materials do you print with?
icon

Aerospace-grade recycled nylon 12 for the lattice midsole and a single-compound TPE blend for the upper. Zero glues, zero stitches—100 % mono-material for easy recycling.

Are the shoes waterproof?
icon

Yes. The fused lattice repels water at the molecular level. Rinse, air-dry, repeat.

What’s your return or re-print policy?
icon

One free re-print within 30 days if the fit isn’t perfect. No need to ship anything back—drop the original pair at a partner locker and we’ll recycle it.

Do you ship internationally?
icon

We currently serve 32 countries across North America, Europe, and APAC with duties prepaid. At checkout, you’ll see “landed cost” pricing—no surprise fees.

How durable are Syntilay shoes?
icon

Lab-tested to 1 million flex cycles with less than 5 % energy-return degradation—roughly triple the lifespan of conventional EVA midsoles.

What payment options do you accept?
icon

Major cards, Apple Pay, Google Pay, PayPal, and split-pay via Klarna or Afterpay. Checkout is certified Level 1 PCI-DSS compliant.

Is there a warranty beyond the re-print window?
icon

Every pair carries a 12-month structural integrity warranty against manufacturing defects. File a claim in your dashboard; we’ll repair, replace, or refund—no red tape.

How does the sizing work when every pair is custom-printed?
icon

We use your biometric scan—200 k+ data points—to generate a unique fit file. The algorithm auto-adapts length, width, arch height, and flex zones, so traditional “half sizes” are obsolete.

What’s the typical lead time from order to delivery?
icon

Forty-eight hours for printing, 24 hours for quality assurance, then expedited shipping. Expect the box on your doorstep in 3–5 business days (U.S. & EU).

What materials do you print with?
icon

Aerospace-grade recycled nylon 12 for the lattice midsole and a single-compound TPE blend for the upper. Zero glues, zero stitches—100 % mono-material for easy recycling.

Are the shoes waterproof?
icon

Yes. The fused lattice repels water at the molecular level. Rinse, air-dry, repeat.

What’s your return or re-print policy?
icon

One free re-print within 30 days if the fit isn’t perfect. No need to ship anything back—drop the original pair at a partner locker and we’ll recycle it.

Do you ship internationally?
icon

We currently serve 32 countries across North America, Europe, and APAC with duties prepaid. At checkout, you’ll see “landed cost” pricing—no surprise fees.

How durable are Syntilay shoes?
icon

Lab-tested to 1 million flex cycles with less than 5 % energy-return degradation—roughly triple the lifespan of conventional EVA midsoles.

What payment options do you accept?
icon

Major cards, Apple Pay, Google Pay, PayPal, and split-pay via Klarna or Afterpay. Checkout is certified Level 1 PCI-DSS compliant.

Is there a warranty beyond the re-print window?
icon

Every pair carries a 12-month structural integrity warranty against manufacturing defects. File a claim in your dashboard; we’ll repair, replace, or refund—no red tape.

How does the sizing work when every pair is custom-printed?
icon

We use your biometric scan—200 k+ data points—to generate a unique fit file. The algorithm auto-adapts length, width, arch height, and flex zones, so traditional “half sizes” are obsolete.

What’s the typical lead time from order to delivery?
icon

Forty-eight hours for printing, 24 hours for quality assurance, then expedited shipping. Expect the box on your doorstep in 3–5 business days (U.S. & EU).

What materials do you print with?
icon

Aerospace-grade recycled nylon 12 for the lattice midsole and a single-compound TPE blend for the upper. Zero glues, zero stitches—100 % mono-material for easy recycling.

Are the shoes waterproof?
icon

Yes. The fused lattice repels water at the molecular level. Rinse, air-dry, repeat.

What’s your return or re-print policy?
icon

One free re-print within 30 days if the fit isn’t perfect. No need to ship anything back—drop the original pair at a partner locker and we’ll recycle it.

Do you ship internationally?
icon

We currently serve 32 countries across North America, Europe, and APAC with duties prepaid. At checkout, you’ll see “landed cost” pricing—no surprise fees.

How durable are Syntilay shoes?
icon

Lab-tested to 1 million flex cycles with less than 5 % energy-return degradation—roughly triple the lifespan of conventional EVA midsoles.

What payment options do you accept?
icon

Major cards, Apple Pay, Google Pay, PayPal, and split-pay via Klarna or Afterpay. Checkout is certified Level 1 PCI-DSS compliant.

Is there a warranty beyond the re-print window?
icon

Every pair carries a 12-month structural integrity warranty against manufacturing defects. File a claim in your dashboard; we’ll repair, replace, or refund—no red tape.