Welcome to Syntilay. These Terms of Service (“Terms”) govern your use of our website, syntilay.com (the “Site”), and the purchase and use of our custom footwear. By accessing the Site or placing an order, you agree to be bound by these Terms.

1. Account Registration

1.1 Account Creation

To place an order, you may need to create an account. You’re responsible for keeping your login credentials secure and for all activity under your account.

1.2 Accurate Information

You agree to provide accurate, up-to-date information when registering and to update your info as needed.

2. Products & Orders

2.1 Product Description

We aim to clearly describe our 3D-printed products, but we can’t guarantee all descriptions are always free of errors.

2.2 Order Acceptance

Orders are subject to acceptance. We reserve the right to cancel or refuse any order due to availability, pricing errors, or payment issues.

2.3 Pricing & Payment

Prices are listed in USD and may change without notice. You agree to pay the full price at checkout, including shipping fees.

3. Product Customization & Fit

3.1 Foot Scan Requirement

All Syntilay footwear is made-to-order. After purchase, you’ll receive a link to scan your feet for a custom fit. Orders will not proceed to production until the scan is completed.

3.2 Accuracy & Responsibility

You’re responsible for completing the foot scan accurately and on time. Syntilay is not liable for fit issues caused by incorrect scans or delays in submitting them.

4. Shipping & Returns

4.1 Shipping

We ship to the address provided at checkout. Delivery times are estimated and may vary depending on scan submission and production time.

4.2 Return Policy

Due to the custom nature of our products, we only accept returns if there’s a manufacturing defect. Please see our full Return Policy for details.

4.3 Refunds

Refunds (if applicable) are processed once defective items are received and inspected.

5. Intellectual Property

5.1 Ownership

All content on the Site—including product designs, visuals, and branding—is the property of Syntilay and protected by intellectual property laws.

5.2 Limited License

We grant you a limited, non-transferable license to browse and use the Site for personal use only.

6. User Content

6.1 Submissions

By submitting reviews, comments, or other content to the Site, you grant Syntilay a royalty-free, worldwide license to use and display it.

6.2 Prohibited Content

You agree not to post content that is offensive, unlawful, harmful, or misleading.

7. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, store, and use your information.

8. Warranties & Liability

8.1 No Warranty

The Site and products are provided “as is” with no warranties, express or implied.

8.2 Limitation of Liability

Syntilay is not liable for any damages resulting from your use of the Site or products, except as required by law.

9. Indemnity

You agree to hold Syntilay, its team, and partners harmless from any claims arising from your misuse of the Site or violation of these Terms.

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of the State of California.

10.2 Arbitration

Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes means you accept the updated Terms.

By using our Site or placing an order, you agree to these Terms of Service.