At Syntilay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website syntilay.com (the “Site”) or purchase our products. By accessing or using our Site, you confirm that you have read, understood, and agree to the practices described below.

Information We Collect1.1 Account Creation

Personal Information

We may collect personal information you voluntarily provide when you:

• Create an account

• Place an order

• Sign up for our newsletter

• Contact customer support

• Participate in promotions or surveys

This may include:

• Name

• Email address

• Shipping address

• Phone number

• Payment information

• Order and foot scan history

Automatically Collected Information

When you browse the Site, we may automatically collect technical data such as:

• IP address

• Browser type and version

• Operating system

• Referral source

• Pages visited

• Time and date of visit

• Duration of visit

How We Use Your Information

We may use your information to:

• Process and fulfill your custom shoe orders

• Manage your account

• Communicate order and shipping updates

• Provide customer support

• Send marketing communications (if opted in)

• Improve our products, technology, and website experience

• Analyze usage trends and customer behavior

• Detect and prevent fraud or misuse

• Comply with legal obligations

Sharing Your Information

We may share your information with:

Service Providers

Trusted third parties who help us with payment processing, manufacturing, logistics, email communications, and marketing.

Business Transfers

If Syntilay undergoes a merger, acquisition, or sale, your information may be transferred.

Legal Requirements

If required by law, we may disclose your information to authorities or in legal proceedings.

Cookies and Tracking Technologies

We use cookies to personalize and enhance your experience.

Types of cookies used:

• Essential cookies – enable core functionality

• Preference cookies – remember settings and preferences

• Analytics cookies – help us improve the Site

• Marketing cookies – support personalized advertising

Your Cookie Choices

You can adjust cookie settings in your browser. Note that some features may not work if cookies are disabled.

Data Security

We implement security measures to protect your data. However, no method of transmission is 100% secure. Please use caution when sharing information online.

Data Retention

We retain your data as long as your account is active or as necessary to provide our services, comply with legal requirements, and resolve disputes.

Your Rights

Depending on your location, your rights may include:

• Access – view your personal data

• Correction – fix inaccurate data

• Deletion – request data erasure

• Restriction – limit processing

• Portability – transfer your data

• Objection – oppose processing

To exercise these rights, contact us via the information below.

Children’s Privacy

Our Site is not intended for users under 16. We do not knowingly collect data from anyone under 16.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA). See our California Privacy Rights page for more details.

International Data Transfers

Your information may be stored or processed in countries outside your own. These countries may have different privacy protections than your local laws.

Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted here along with the “Last Updated” date. Continued use of the Site means you accept the updated terms.

By using our Site or placing an order, you acknowledge that you’ve read this Privacy Policy and agree to its terms.